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Office@Hand: VoIP Calling on the Mobile app

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SummaryHow do I enable mobile VoIP calling?
Details

One of the features of the Office@Hand Mobile app is VoIP Calling which enables you to make phone calls over the Internet, without consuming your airtime minutes. There is no additional charge for this feature and is available for both iOS and Android-powered devices.

Mobile VoIP calls can be placed using WiFi or mobile data connection, and can also be received directly on the mobile app.

Click any of the links below to learn more:

• Outbound VoIP Calling
VoIP Calling Over 3G/4G Data Connection 
• Inbound VoIP Calling 
 Always Use Cellular Voice (RingOut) 

Scenarios you might encounter

Call Interruption: What will happen when I get a regular phone call while I am on a VoIP call? 
Reconnecting Message on VoIP Calls
Slow Internet: Option to Switch to RingOut

Outbound VoIP Calling

Things to know about VoIP Calling
How to enable / disable VoIP Calling


Things to know about VoIP Calling

Data (VoIP) Calling through Wi-Fi only is enabled by default.

Choosing Always Use Cellular Voice (RingOut) in the mobile app's Call Settings will disable both the Incoming and Outgoing VoIP Calling.

 A user can also receive and place VoIP calls through 3G/4G LTE connection by choosing to Always Use VoIP inside the mobile app's Call Settings.

Calls default to RingOut when there is no WiFi/3G/4G connection available.

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How to Enable / Disable VoIP Calling 

To Enable or Disable VoIP Calling, follow the steps below:

IMPORTANT: Turning off Data (VoIP) Calling disables both your Inbound and Outbound VoIP Calling.

Step 1:  

Log in to your Office@Hand Mobile App.

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Step 2: 

Tap your Profile Picture.

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Step 3: 

Tap Data (VoIP) Calling.

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Step 4: 

You can toggle the switch for Data (VoIP) Calling On or Off.

User-added image

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VoIP Calling Over 3G / 4G Data Connection 

Things to know about VoIP Calling through 3G / 4G Data Connection
How to Enable / Disable VoIP Calling through 3G / 4G Data Connection


Things to know about VoIP Calling through 3G / 4G Data Connection

• When a VoIP call is placed or received through a WiFi connection and the WiFi fails, the VoIP call will not be disconnected and will continue through the phone's data connection, if the mobile app is set to Always Use VoIP.

• When a VoIP call is placed or received through a WiFi connection and the WiFi fails, the VoIP call will be disconnected, if the mobile app is set to Use VoIP only on Wi-Fi.

• Voice quality on 3G/4G LTE depends on network data quality e.g., if a user moves away from good data coverage area to a bad data coverage area (e.g. driving in a car), VoIP calls through 3G/4G may have voice quality issues.

• VoIP Calling through 3G/4G LTE will be charged against your phone's data allocation.

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How to Enable / Disable VoIP Calling through 3G / 4G Data Connection

To Enable or Disable VoIP Calling through 3G / 4G data connection, follow the steps below:

NOTE: Outgoing calls will be connected to you through your RingOut number when VoIP Calling is disabled.

Step 1:  

Log in to your Office@Hand Mobile App.

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Step 2: 

Tap your Profile picture.

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Step 3: 

Tap Call Settings.

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Step 4: 

To enable VoIP calling through your phone's 3G/4G connection, choose Always Use VoIP.
Selecting Use VoIP only on Wi-Fi will disable VoIP calling using your phone's 3G/4G connection. 

Click your device below to view the Call Settings screen and its features.

Android 
iOS 


The table below shows how the Call Settings screen looks like if you are using an Android device, and lists some of its features.

Android Screenshot

Features

User-added image• Always Use VoIP
When there is no Wi-Fi connectivity, calls will be connected using cellular data (3G/4G).
• Use VoIP only on Wi-Fi
When there is no Wi-Fi connectivity, outgoing calls will be connected using your cellular voice minutes (RingOut).


The table below shows how the Call Settings screen looks like if you are using an iOS device, and lists some of its features.

 iOS Version 8.3iOS Version 8.3.1

iOS Screenshot

Call Settings on iOS version 8.3Call Settings on iOS version 8.3.1

Features

• Always Use VoIP
When Wi-Fi connectivity is poor, incoming and outgoing calls will be connected using cellular data (3G/4G).
• Use VoIP only on Wi-Fi
When Wi-Fi connectivity is poor, outgoing calls will be connected using your cellular voice minutes (RingOut). To receive incoming calls when not in Wi-Fi, set up call forwarding to your mobile phone.

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Incoming VoIP Calling

Things to know about Inbound VoIP Calling
How to Enable / Disable Inbound VoIP Calling


Things to know about Inbound VoIP Calling

Inbound VoIP calling is turned ON by default on Wi-Fi connections.

On iOS (version 8.0 and up), incoming VoIP calls to the Office@Hand mobile app will come in regardless of the app running or not. This is the case even if the mobile app is manually killed via Task Manager, or automatically put to sleep by the OS.

On iOS, even when the Office@Hand mobile app is displayed in the Task Manager this does not necessarily mean that the app is running. The OS controls if and when the apps run and may put the app to sleep at anytime. Your Office@Hand mobile app will wake up so that you can receive the incoming VoIP call even if your app is not running. If you want to block incoming VoIP Calls temporarily, please turn off the VoIP Calling setting in the mobile app.

Incoming Call Notifications to the Office@Hand desktop app and smartphones should be enabled for the inbound VoIP calling to work. This is set inside the device's settings. For more information, go to Customizing a User's Call Handling and Forwarding Rules through the Office@Hand Mobile App.

The Office@Hand desktop app and mobile app gets the incoming call notification simultaneously.

Voice quality on 3G/4G LTE depends on network data quality e.g., if a user moves away from good data coverage area to a bad data coverage area (e.g. driving in a car), VoIP calls through 3G/4G may have voice quality issues.

The Office@Hand mobile app uses your phone's native ringtone and has support for vibrate mode.

Depending on the device model, users may need to unlock the phone's screen before answering the call.

NOTE: Battery may drain quicker on some Android models with inbound VoIP enabled.

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How to Enable / Disable Inbound VoIP Calling 

To Enable or Disable Inbound VoIP Calling, follow the steps below:

IMPORTANT: Turning off Data (VoIP) Calling disables both your Inbound and Outbound VoIP Calling.

Step 1:  

Log in to your Office@Hand Mobile App.

User-added image

Step 2: 

Tap your Profile Picture.

User-added image

Step 3: 

Tap Data (VoIP) Calling.

User-added image

Step 4: 

You can toggle the switch for Data (VoIP) Calling On or Off.

User-added image

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Using the RingOut feature

When there is no connection available (Wi-Fi/3G/4G), the RingOut feature on the Office@Hand mobile app will allow you to use a non-Office@Hand device for placing a call, and then send your Office@Hand phone number as your Caller ID to the party you are calling.

How does it work?

RingOut calls you on your RingOut Number first, and then connects you to the desired number. The RingOut Number is the phone number assigned to the device where you want to pick up the RingOut call, to connect to the other party. When the call is connected to the dialed number, Office@Hand shows your Office@Hand business number as your Caller ID. Office@Hand hides your personal phone numbers when using your home or cell phone.

Enabling RingOut on your Office@Hand Mobile App

To start placing phone calls via RingOut, you need to enable it on your Office@Hand mobile app. Follow the steps below:

Step 1:

Log in to your Office@Hand Mobile App.

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Step 2:

Tap on your Profile Picture.

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Step 3: 

Tap Call Settings.

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Step 4:

Click your device below to learn how you enable RingOut.

Android 
iOS

Android

Step 1: 

Select Always User Cellular Voice (RingOut), then choose your RingOut Number under RINGOUT SETTINGS.

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Step 2: 

If your desired RingOut Number is not on the list, tap Add Custom Number.

Enter your custom phone number (RingOut Number).

Tap Save.

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Step 3: 

You can also enable Confirm Connection, wherein you are required to press "1" before the call is connected to your party. 

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iOS

Step 1: 

Select Always User Cellular Voice (RingOut), then choose your RingOut Number under RINGOUT SETTINGS.

Tap Always Use Cellular Voice (RingOut)

Step 2: 

If your desired RingOut Number is not on the list, tap Add Phone Number.

Enter your custom phone number (RingOut Number).

Tap Save.

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Step 3: 

You can also enable Confirm Connection, wherein you are required to press "1" before the call is connected to your party. 

User-added image

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Call Interruption: What will happen when I get a regular call while I am on a VoIP call?

Click the link for your device below to learn more:

Android Users
iOS Users
 

Android Devices

When a regular call comes in while on a VoIP call, the behavior will depend on the model and OS version of your Android phone. You will be notified that there is a regular incoming call and will get the chance to decline or answer.

• During the notification, the person on the other end of the VoIP call will not be placed on hold.

• When you choose to answer the regular incoming call, that is the only time that the VoIP call will be placed on hold.

• When you decline the regular incoming call, you can automatically continue with the VoIP call.

• When you answered the regular incoming call and finished with it, you will need to tap Hold to go back to the line and continue with the VoIP call.

Call Interruption on Android

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iOS Devices

When making or receiving an Office@Hand call on your iOS device through the Office@Hand mobile app for the first time, and you have the Office@Hand Integrated Calling feature disabled, you will encounter the following message:

IMPORTANT: Due to iOS system design, incoming iPhone calls will interrupt VoIP calls. Reject the iPhone call to continue your VoIP call, or answer it to place the VoIP call on hold. 

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If a regular call comes in while on a VoIP call, you can take the iPhone call, reply with a message, be reminded of the call at a later time or reject the call.

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NOTE: When you get a regular call on your iPhone, the party on the other end of the VoIP call will be placed on hold automatically and will not hear anything. If you accept the regular call, the person on the other end of the VoIP call will be put on hold and will hear your hold music. After you hang up from the regular call or if you reject the incoming regular call, the VoIP call will be retrieved automatically so you can proceed with the VoIP call.

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Reconnecting Message on VoIP Calls

When a VoIP call is disconnected, the call will be automatically reconnected. Users will hear a reconnecting sound, indicating the call is being re-established. You will see a "Reconnecting..." notification in the mobile app's active call screen.

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Slow Internet: Option to Switch to RingOut

The Office@Hand mobile app displays smart recommendations when it detects that the network quality may affect the VoIP call quality. Users will get a pop-up that will provide the option top Switch to RingOutor Continue with VoIP.

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See Also

Office@Hand: Integrated Calling 
Placing Outgoing Calls using the Office@Hand Mobile App 
Key WordsAndroid, iOS, mobile, mobile apps, download, voip, VoIP, VoIP calling, mobile app, iOS App, Android App, 3089
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