TABLE OF CONTENTS
Automatic Call Recording
is a new feature which enables you to record incoming and outgoing calls automatically. You can listen to the recordings online or download the recorded conversations to your computer.
Automatic Call Recording is only available for Office@Hand Premium (Unlimited)
No. This feature is free
with Office@Hand Premium (Unlimited).
can enable the automatic call recording through the Office@Hand online account and set it up for individual users. Once this feature is enabled, all calls from the digital lines are recorded automatically and can be downloaded from the Activity Logs section of your online account.IMPORTANT:
Automatic Call Recording will NOT
work if the extension is set to Unconditional Forwarding.
• Easy to setup
– With few simple clicks, admins can enable automatic recordings for one or multiple users
– Quickly select recordings for incoming and/or outgoing calls
• Playback or download recordings anytime
– Recorded calls are saved in Activity Logs and can be downloaded anytime
– Download individual or multiple recordings for review and playback
– Use default or custom announcements for inbound calls
– Emails are automatically sent to users enabled for automatic recordings
– Record calls to and from Office@Hand number on iPhone or Android app
• Flexible announcements
• Works across devices
You can only save 500MB
of Automatic Call Recordings. They are saved automatically in Call Logs
up to 90 days
You can also download the recordings to avoid reaching the 500MB limit.
Calls which are forwarded to your mobile or other phones will be supported. This feature does not work yet with VoIP call recordings from smartphones.
On-demand Call Recording
is enabled by default and is initialized by pressing the *9
touch tone command and can be ended anytime during the call by pressing the same command (*9
). Automatic Call Recording
is disabled by default and can be enabled for one or more user extensions for inbound and/or outbound calls.
If you need this feature, contact your Account Manager.
[ADMIN] Customizing the Automatic Call Recording Announcement on your Office@Hand account