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Office@Hand: Setting up the Call Handling & Forwarding settings of a User

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SummaryHow can I set up the Call Handling and Forwarding rules on my online account?
Details
Users can decide how to handle incoming calls: which of their phones to ring, in what order or forward calls to others. You can have after-hours calls sent to voicemail or forwarded to another extension. To configure a User's Call Handling and Forwarding settings, follow the steps below: 
 

Administrators


Step 1:

Step 2:

Under Admin Portal, go to Users, and then click User list. Under Users With Extensions, click on the name of the User you want to make changes on.

User List

Step 3:

Click Call Handling & Forwarding.

Admin - Call Handling and Forwarding

Step 4:

You can either click on User Hours or After Hours to set up your Call Handling & Forwarding settings depending on the User's Hours of Operation

Admin - User Hours - After Hours

Step 5: 

Configure the User Hours or After Hours settings: 
 

User Hours

Admin - User Hours
 
1. Desktop Apps & Smartphones - When this option is turned on, Office@Hand notifies your Desktop app(s) and smartphone(s) before forwarding the incoming call to your desk phones and forwarding numbers.
 
Admin - Desktop app

2. Forwarding Numbers - These are phones and devices (Office@Hand Deskphones, landline or mobile phone) where the calls are forwarded so you can answer the calls. 

Admin - Forwarding Numbers

NOTE: You may click Forward to other user's phones to open the list and select from your user's phones

User-added image

Select phones that you want to forward calls to.

User-added image

3. Active - This section shows the status of a Forwarding Number; if a Forwarding Number is Active (Blue) to receive a call or not.

Admin - Forwarding Number - Active  

4. Move - You can arrange the Forwarding Numbers depending on how you want the calls to be forwarded. This is helpful when you choose Sequential Forwarding (see item 7). The device at the top of the list will be the first to ring before the calls rolls over to the next.

Admin - Moved

5. Ring For - You can set how long the caller will hear the ringing before Office@Hand tries the next number in the list. 5 sec is approximately equal to 1 ring.

Admin - Ring For

6. Create Ring Groups - Multiple phones can be grouped together so they all ring at the same time. Select the phones you want to include in a Ring Group.
 
Admin - Ring Groups

7. Phones will ring - When you choose Sequentially, the forwarding numbers ring one at a time, in order of priority. You can click the Order arrows (see item 4) to move a phone number up or down in the order of priority. When you choose Simultaneously, all forwarding numbers ring at the same time.

Admin - Phones will ring

After Hours

Admin - After Hours

1. Send callers directly to voicemail - Select if you want calls to go directly to your voicemail.

2. Play announcement and disconnect - Select if you want to play a recorded greeting, then immediately hang up.

3. Forward Calls - Select if you want to forward the call to multiple phone numbers in a specific order and have your greeting settings apply.

4. Unconditional Forwarding - Select if you want to forward the call to a different phone number without having to go through your greeting settings. This option is good when you want the call to go directly to your personal voicemail when you don't pick-up.

Step 7:

Click Save.

Users

Step 2:

Click Settings.

User-added image

Step 3:

Click Call Handling & Forwarding.

User - Call Handling and Forwarding

Step 4:

You can either click on User Hours or After Hours to set up your Call Handling & Forwarding settings depending on the User's Hours of Operation

User - User Hours

Step 5: 

Configure the User Hours or After Hours settings: 
 

• User Hours

User - User Hours Information
 
1. Desktop Apps & Smartphones - When this option is turned on, Office@Hand notifies your Desktop app(s) and smartphone(s) before forwarding the incoming call to your desk phones and forwarding numbers.
 
User - Desktop apps

2. Forwarding Numbers - These are phones and devices (Office@Hand Deskphones, landline or mobile phone) where the calls are forwarded so you can answer the calls. 

User - Forwarding Numbers

NOTE: You may click Forward to other user's phones to open the list and select from your user's phones

User-added image

Select phones that you want to forward calls to.

User-added image

3. Active - This section shows the status of a Forwarding Number; if a Forwarding Number is Active (Blue) to receive a call or not.

User - Active 

4. Move - You can arrange the Forwarding Numbers depending on how you want the calls to be forwarded. This is helpful when you choose Sequential Forwarding (see item 7). The device at the top of the list will be the first to ring before the calls rolls over to the next.

User - Move

5. Ring For - You can set how long the caller will hear the ringing before Office@Hand tries the next number in the list. 5 sec is approximately equal to 1 ring.

User - Ring For

6. Create Ring Groups - Multiple phones can be grouped together so they all ring at the same time. Select the phones you want to include in a Ring Group.
User - Ring Groups

7. Phones will ring - When you choose Sequentially, the forwarding numbers ring one at a time, in order of priority. You can click the Order arrows (see item 4) to move a phone number up or down in the order of priority. When you choose Simultaneously, all forwarding numbers ring at the same time.

User - Phones will ring
 

After Hours


User-added image

1. Send callers directly to voicemail - Select if you want calls to go directly to your voicemail.

2. Play announcement and disconnect - Select if you want to play a recorded greeting, then immediately hang up.

3. Forward Calls - Select if you want to forward the call to multiple phone numbers in a specific order and have your greeting settings apply.

4. Unconditional Forwarding - Select if you want to forward the call to a different phone number without having to go through your greeting settings. This option is good when you want the call to go directly to your personal voicemail when you don't pick-up.

Step 6:

Click Save.
Key Wordscall handling, call forwarding, forwarding, answering rules, call handling and forwarding, call handling & forwarding, 3294
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